Order Fulfillment
Choosing and Ordering Products
The characteristics and price of the various products for sale on the Site (hereinafter “Product” or “Products”) are shown on the page for each Product.
To purchase Products, the Customer must complete and submit the order form in electronic format, following the instructions on the Site. The Customer shall add the Product to the “Shopping Cart” and, after having read the General Conditions and Privacy Policy and confirmed their acceptance, shall enter the shipping and possible billing information, select the desired payment method and confirm the order.
By submitting the order from the Site, which has the value of a contractual proposal, the Customer acknowledges and declares to have read all the information provided to him during the purchase process and to fully accept these General Conditions and payment transcribed.
The contract between Tenuta Masciangelo and the Customer shall be deemed concluded with the acceptance of the order by Tenuta Masciangelo. Such acceptance is communicated to the Customer through an email confirmation of the order itself containing a reference to these General Conditions, the order number, shipping and billing information, the list of Products ordered with their essential characteristics and the total price, including delivery charges. Concluded the contract, Tenuta Masciangelo will take in charge.
Once received the order, Tenuta Masciangelo will verify the availability of stock for the fulfillment of the order. In the event that one or more Products are not available, the Customer Service Tenuta Masciangelo will send timely notice by email to the Customer who, within the next 12 hours, will be entitled to respond to confirm the shipment of any additional Products available or cancel it. In case of no response within that period, the order will be considered confirmed and the Products available will be put into shipment. In this case, the full amount related to the missing Products will be reversed or otherwise, depending on the payment method chosen, will not be charged to the Customer.